Return & Refund Policy

At Junkyard Goddess, we want you to love your products and feel confident creating with them. If you are not satisfied with your order, please contact us so we can make it right.

Satisfaction Guarantee

Customer satisfaction is very important to us. If you are unhappy with your purchase, please contact us within 30 days of delivery and we will work with you to find a fair solution, which may include a replacement, store credit, or refund.

Returns

To request a return, please contact us before sending any items back. This allows us to review your order and provide return instructions if needed.

Returned items should be in their original packaging whenever possible. Because our products include paint, finishes, waxes, oils, and creative supplies, some return requests may be reviewed on a case-by-case basis, especially if the product has been opened or used.

Refunds

Once your return or refund request has been reviewed and approved, your refund will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong item or a damaged product.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging.

We will do our best to resolve the issue quickly.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to a mistake, damaged item, or incorrect product sent by Junkyard Goddess.

Final Sale Items

Certain sale, clearance, discontinued, or promotional items may be final sale and not eligible for return unless they arrive damaged or incorrect.

Questions

If you have any questions or concerns about your order, please contact us. We are happy to help.

Junkyard Goddess
Website: junkyardgoddess.com
Email: michelle@junkyardgoddess.com